Frequently Asked Questions

Everything you need to know about your Wield VR experience.

What VR headsets are compatible with Wield VR accessories?

Our hardware is designed to be cross-platform, supporting major headsets including Meta Quest 3, Quest 2, Valve Index, and HP Reverb G2. Please check individual product pages for specific controller mount compatibility.

How long does shipping take for international orders?

We ship globally from our central warehouse. Standard international shipping typically takes 7-14 business days, while express options are available at checkout for delivery within 3-5 business days.

Do your products come with a warranty?

Yes, all Wield VR electronic components and haptic peripherals come with a comprehensive 12-month limited warranty against manufacturing defects.

What is your return policy for open-box items?

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is in its original packaging and excellent condition.

Are software updates required for the haptic feedback systems?

To ensure the best immersion, we recommend keeping your Wield VR drivers updated. You can download the latest firmware and configuration software directly from our Support portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.