Returns & Exchanges

At Wield VR, we stand by the quality of our gear and offer a 30-day return window for all haptic accessories and peripherals. If you are not completely satisfied with your immersive experience, we are here to help with a straightforward refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.

• 3.
  Ship the Hardware

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.